Withdrawal Policy

As a private customer you have the right to withdraw from this contract within 30 days without stating a reason.

The withdrawal period runs for 30 days from the day on which you, or a third party appointed by you who is not the carrier, take/s ownership of the goods.

In order to exercise your right of withdrawal, you must notify us

by means of a clear statement (e.g. a letter sent by post or email) regarding your decision to withdraw from this contract. To this end, you can use the sample withdrawal form, however, this is not mandatory.

You can also initiate the cancellation by clicking the ‘Cancel contract’ button in the footer of the online shop. Once you have submitted the form, you will immediately receive an email confirming receipt of your cancellation (including its content and a timestamp).

Adherence to the withdrawal period requires only that you send the notification of your decision to exercise your right of withdrawal prior to the expiration of the withdrawal period.

Consequensces of withdrawal

When you withdraw from this contract, we must refund to you all payments that we have received from you, including the delivery costs (with the exception of additional costs resulting from your having chosen another form of delivery other than the cheapest standard delivery that we offer), immediately and no later than within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this refund we use the same means of payment that you used during the original transaction, unless an alternative has been expressly agreed with you; under no circumstances will you be charged any fees in conjunction with this refund. We may delay the refund until we have received the goods back from you or until you have provided us with proof that you have dispatched the goods, depending on which happens earlier.

You must send or hand over the goods to us immediately, and in any case no later than within fourteen days from the day on which you notify us of your withdrawal from this contract. The term shall be deemed to have been adhered to if you dispatch the goods prior to the expiration of the fourteen-day term. We cover the return shipping costs for items that can be shipped as parcels by providing you with a free return label. You are responsible for the return shipping costs for items that require a freight carrier. The flat fee for this is 80 EUR—we will deduct this amount from your refund. You are only required to pay for any depreciation in the goods if this depreciation is on account of action on your part beyond that necessary to verify the characteristics, properties and functionality of the goods.

Sample withdrawal form