Frequently asked questions (FAQ)


Before purchase

Which shipping methods are available at Electropapa?

Orders are either dispatched as a consignment of goods or as a package with a tracking number. In most countries we deliver to, you can select the shipping method at the "Checkout".

Which payment methods are available at Electropapa?

At Electropapa you can pay with Amazon Pay, Paypal (including credit card, invoice, direct debit) as well as an immediate transfer. We also offer PayU for our Polish customers. Overview:

Can I switch the language of the Electropapa shop?

Yes – our website is available in the following languages: German, French, English, Italian, Spanish and Polish. The setting can be found at the bottom of this page. Other languages can also be displayed using the Google translator.

Can I also order from the online shop as a business customer?

Of course you can order from our online shop as a business customer. If the order is to be made on behalf of a public institution, reseller or bulk buyer, you can also register with us in our B2B shop:

Delivery and shipping

Can I change or cancel my order before it has been dispatched?

Unfortunately it is not possible to change your order after it has been submitted. An order can only be cancelled if the cancellation is carried out in the short amount of time between submitting the order and it being processed for shipping. Simply contact our customer service:

How long does shipping usually take?

Parcel shipments with a tracking number usually take 1-5 working days to arrive within the EU. Standard shipments usually take 3-10 working days to reach you.

You can find the exact delivery time for your delivery address under "Checkout" under  "Shipping Method".

Which delivery services are used for shipping?

The shipping methods and corresponding delivery services for the product(s) in your shopping cart will be displayed during the checkout process depending on which country has been selected.

Orders within the EU worth more than or equal to €25 will mostly be dispatched as a parcel with a tracking number. For orders within the EU worth less than €25, you can choose between the cheaper, standard shipping (without a tracking number) or as a parcel (with tracking number). 

What are the shipping costs?

The shipping costs for your product selection in the shopping cart will be shown at the "Checkout" under  "Shipping Method.

After purchase

Can I exchange or offset the price of a purchased item?

If you are not satisfied with a product, you can return it within 30 days and receive a refund. As soon as we receive the returned item(s), the purchase price will be refunded. Unfortunately, we cannot offer an exchange or offset the price against another item. In such a cases, you simply have to order a new product.

The item I ordered is not compatible with my device - what should I do?

Please double check the product description in the online shop to make sure you ordered the correct accessory or replacement part for your device. Please also check whether you are using the item for its intended purpose. If this information is correct but you are still having problems, contact our customer support team and we will decide how to proceed together.

Who should I contact if the item is defective?

If the delivered item has a defect, please send an email to our customer support team with a detailed error description and - if the defect is visible - a photo of the item.

Based on the description of the defect, we will come to a decision with you on how to proceed further. Please note that with such complaints you will keep to the legal warranty period of 24 months after receipt of the item(s). We kindly ask that you do not carry out any repairs yourself as this will nullify any right to claim a refund.

Can my invoice be changed after the purchase?

Changes can be made to the invoice after the purchase – simply contact our support team. We still kindly ask that you double check that the billing adress is correct during the ordering process.