Return

Please contact our customer service team before returning any items to us. They will be able to provide you with further assistance.

When returning an item, please enclose the completed returns form and, in the case of a complaint (warranty claim), a copy of the invoice. Upon receipt of the return, our returns department will review the process and contact you immediately.

Download returns form

Returns address:

B&W Handelsgesellschaft mbH
RETOURE
Thormeyerstr. 1
01877 Bischofswerda
Germany