Please contact our customer service before returning the product. There you will get further support for your request.

When returning goods, please include a completed returns form and, in the case of a complaint (under warranty), a copy of the invoice. Upon receipt of the returned item(s), our returns department will check the issue and exchange the product or offer a refund.

Download returns form

Returns address:

B&W Handelsgesellschaft mbH
Thormeyerstr. 1
01877 Bischofswerda